Official Document

Aone Casino Privacy Policy — Malaysia Member Data Protection

Your privacy is more than a legal obligation for aone casino — it is a commitment we uphold wholeheartedly. Find out exactly how your personal data is managed, protected and respected.

Updated: 1 January 2026
Malay
256-bit SSL
Data Protected
SSL Encryption
No Data Sales
Secure KYC
Controlled Access

Our Privacy Commitment

Aone casino's Six Data Protection Principles

Aone casino's privacy policy is built on six core principles that ensure your personal information is always in safe hands and used only for purposes you have consented to.

High-Level Data Encryption

All data transmitted between your device and aone casino servers is protected using 256-bit SSL encryption — the same technology used by banking institutions and governments. Data stored on our servers is also encrypted using AES-256 protocol to ensure maximum security even in the event of an external breach.

No Sale of Data to Third Parties

Aone casino does not sell, rent or commercialise your personal data to any third party under any circumstances. Your information is collected solely for platform operations, account security and service improvement — not to be commoditised by any external company.

Full Control in Your Hands

As an aone casino member, you have the right to access, amend, download and request deletion of your personal data at any time. We provide a simple and transparent process for you to manage the information we hold — no questions asked, no complicated reasons required.

Minimal & Controlled Data Sharing

Where data needs to be shared with third-party service providers such as payment processors, identity verification providers or analytics services, aone casino ensures that such sharing is minimal, controlled and subject to strict data protection agreements with the relevant parties.

Clear Data Retention Policy

Aone casino retains your personal data only for as long as necessary to fulfil the purpose of collection or as required by applicable laws and regulations. Once the retention period expires, your data will be securely deleted or anonymised in accordance with established procedures.

Immediate Breach Notification

In the event of any security incident involving your personal data, aone casino is committed to notifying you within the timeframe required by applicable law. We will not conceal or delay notification of any breach that may affect the security of your information.

Last updated: 1 January 2026. This Privacy Policy explains how aone casino collects, uses, discloses and protects your personal information when you use our platform and services at aonecasino.pro.

1

Introduction

Aone Casino ("we", "Platform" or "aone casino") values the privacy of every individual using our services. This Privacy Policy is designed to provide full transparency about our data handling practices and to ensure your privacy rights are fully respected.

This document applies to all information collected through the aonecasino.pro website, the aone casino mobile app, customer service interactions, and all other digital channels we operate. By using any part of our platform, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy should be read together with Terms and Conditions and Responsible Gaming Policy which forms part of the overall agreement between you and aone casino.
2

Types of Personal Data We Collect

Aone casino collects your personal data from various sources depending on how you interact with our platform. Below is a comprehensive overview of the categories of data we collect:

Data Category Example Information Collection Method
Identity Data Full name, date of birth, gender, identification card number Registration form, KYC process
Contact Data Email address, phone number, residential address Account registration, profile updates
Financial Data Payment methods, transaction history, account balance Deposit and withdrawal processes
Technical Data IP address, browser type, operating system, device Server logs, cookies, tracking technologies
Usage Data Game history, wagering, session times, game preferences In-platform activity
Communication Data Support chat records, emails, feedback Interactions with the support team
Data Minimisation Principle: aone casino only collects data that is strictly necessary for the stated purposes. We do not collect excessive or irrelevant data in relation to platform operations.
3

How We Use Your Data

Every piece of data we collect is used for a specific and legitimate purpose. aone casino will not use your data for any other unrelated purpose without obtaining your consent beforehand. The following are the primary purposes for which your personal data is used:

  • Account management: Creating, verifying, and managing your member account, including the KYC process and age verification
  • Transaction processing: Processing deposits, withdrawals, and all financial transactions securely and accurately
  • Service provision: Enables you to access all games, promotions, and features on the aone casino platform
  • Security and fraud prevention: Detecting, investigating, and preventing fraudulent activity, money laundering, and security threats
  • Legal compliance: Fulfilling legal obligations, licensing regulations, and requests from legitimate authorities
  • Service communications: Sending important notices regarding your account, transactions, changes to terms, and security updates
  • Marketing (with consent): Sending offers, promotions, and information about new products if you have agreed to receive them
  • Platform improvement: Analyzing usage patterns to enhance user experience, platform performance, and game availability
  • Responsible gaming: Monitoring gameplay patterns to identify signs of addictive behavior and provide appropriate support
4

Legal Basis for Data Processing

Aone casino processes your personal data on the basis of one or more valid legal grounds under Malaysia's Personal Data Protection Act 2010 (PDPA) and applicable data protection regulations:

  • Contract performance: Processing required to fulfill the service agreement between you and aone casino, including transaction processing and account management
  • Legal obligation: Processing required to comply with applicable laws, including anti-money laundering (AML) obligations and KYC requirements
  • Legitimate interests: Processing for the purposes of platform security, fraud prevention, and service improvement, where our interests do not override your privacy rights
  • Consent: For marketing communications and certain data uses that are not core service requirements, we will obtain your explicit consent
You have the right to withdraw your consent at any time without affecting the validity of processing carried out prior to that withdrawal. To withdraw consent, please contact our support team.
5

Data Sharing and Disclosure

Aone casino does not sell or disclose your personal data to third parties for their marketing purposes. However, in the course of platform operations, we may need to share your data with the following categories of recipients under limited and controlled circumstances:

  • Payment processors: Trusted payment service providers such as banks, credit card companies, and e-wallet providers that process your financial transactions
  • Identity verification providers: Companies that assist us in carrying out KYC processes and document verification to meet our compliance obligations
  • Technical service providers: Cloud computing, cybersecurity and technical infrastructure companies that help us operate the platform
  • Competent authorities: Law enforcement agencies, regulatory bodies and courts where required by law or court order
  • Analytics providers: Analytics services that help us understand platform usage patterns — shared data is in aggregate or anonymised form
All third parties that receive your personal data are required to comply with data protection standards equivalent to or stricter than those applied by aone casino. We sign a Data Processing Agreement (DPA) with every service provider that handles our members' data.
6

Data Security

Aone casino implements comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction or accidental disclosure. Our security infrastructure comprises multiple layers of protection:

  • 256-bit SSL/TLS encryption for all communications between your browser and our servers
  • AES-256 encryption for sensitive data stored in our database
  • Two-factor authentication (2FA) is available and recommended for all member accounts
  • 24/7 security monitoring with an active intrusion detection system (IDS)
  • Regular security audits by independent cybersecurity firms
  • Strict internal access controls — only staff who require access to specific data to perform their duties are authorized
  • Comprehensive incident response procedures that are regularly tested
  • Regular data backups stored at geographically secure locations
While we take all reasonable precautions, no security system can be guaranteed 100% impenetrable. You also play an important role in keeping your account secure by using a strong password and not sharing your login credentials.
7

Cookies and Tracking Technologies

Aone casino uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. We use several types of cookies for different purposes:

  • Essential cookies: Required for core platform functions such as login authentication, session management and security. These cookies cannot be disabled.
  • Performance cookies: Helps us understand how visitors interact with the platform to improve performance and usability.
  • Functionality cookies: Saving your preferences such as language, currency, and display settings to provide a more personalized experience.
  • Analytics cookies: Collecting aggregated usage pattern data to help us improve platform content and services.

You can control and manage cookies through your internet browser settings. Please note that disabling certain cookies may affect the functionality and your experience on the aone casino platform.

8

Your Rights Over Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and aone casino's privacy policy, you have the following rights regarding your personal data:

Right of Access

You have the right to request a copy of the personal data we hold about you and information on how it is used.

Right to Rectification

You have the right to request the correction of any inaccurate or incomplete data we hold about you.

Right to Erasure

You may request deletion of your data, subject to any applicable legal retention obligations.

Right to Object

You have the right to object to the processing of your data for direct marketing purposes at any time.

Right to Data Portability

You have the right to receive your personal data in a machine-readable format for transfer to another provider.

Right to Restriction of Processing

In certain circumstances, you may request that the processing of your data be restricted while an investigation or correction is being made.

To exercise any of the above rights, please contact our privacy team via email at [email protected]. We will respond to your request within 30 business days.
9

Children's Privacy

Aone casino does not provide services to individuals under 18 years of age, and we do not knowingly collect personal data from children. Our platform includes age verification measures during the registration process to prevent access by underage individuals.

Should we discover that we have inadvertently collected personal data from someone under the age of 18, we will take immediate steps to delete that data and close the relevant account. If you believe we may hold data belonging to an underage individual, please contact us immediately.

Parents and guardians are encouraged to monitor their children's online activities and use appropriate parental control software to prevent access to gambling websites.
10

Data Retention

Aone casino retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable law. Retention periods vary by data type:

  • Active account data: Retained throughout the duration of your active membership at aone casino
  • Financial transaction data: Retained for a minimum of 7 years from the transaction date in accordance with financial and tax legal requirements
  • KYC records and identity verification: Retained for 5 years after account termination in accordance with AML requirements
  • Support communication logs: Retained for 3 years for reference and dispute resolution purposes
  • Technical log data: Retained for 12 months for security and debugging purposes
  • Marketing data: Retained until you withdraw consent or request deletion

Once the relevant retention period has expired, your data will be securely deleted or anonymised so that it can no longer be linked to your identity.

11

Privacy Policy Amendments

Aone casino reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements or platform improvements. Any significant changes will be communicated to you via a notice on the platform or by email to your registered address at least 14 days before the changes take effect.

The "Last Updated" date at the top of this document will always reflect the latest version of the Privacy Policy. We encourage you to review this page periodically. Continued use of the platform after any changes are published will be deemed as acceptance of the updated policy.

12

Contact Us About Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, our privacy team is ready to assist you through the following channels:

  • Privacy Email: [email protected] — please include "[PRIVACY]" in your email subject line for faster handling
  • Live Chat: Available 24/7 on the aone casino platform — the fastest way to get immediate answers
  • FAQ: Visit FAQ page for answers to the most frequently asked privacy questions

We are committed to responding to all privacy-related inquiries within 5 business days and data rights requests within 30 business days from the date of receipt of a complete request.

Unsatisfied Complaints: If you are not satisfied with how we have handled your privacy complaint, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant regulatory body in your jurisdiction.

Your Data is Safe with aone casino

Join over 500,000 members who trust aone casino for a safe, fair and protected gaming experience. Register today and enjoy peace of mind playing on a platform that puts your privacy first.

Bahasa Melayu